Previous incidents

October 2023
Oct 20, 2023
1 incident

Azure West Europe partial outage

Degraded

Resolved Oct 20 at 10:00pm AEDT

The outage has now been resolved by Microsoft.

Data Studio/DAP suffered outages in the components below:
- SQL Databases in EU West (Amsterdam) were not able to start) - not mitigated
- API had slow performance - mitigated by redirecting traffic to UK hosting

See https://azure.status.microsoft/en-us/status/history/ tracking ID MM12-HSG

1 previous update
September 2023
Sep 13, 2023
1 incident

Azure Active Directory throttling

Degraded

Resolved Sep 14 at 04:46pm AEST

Hotfix deployed 16:40pm Sydney time and tested as working

1 previous update
August 2023
Aug 31, 2023
1 incident

Sydney Data Centre - Partial Outage

Downtime

Resolved Aug 31 at 08:00am AEST

The residual issues in the Sydney DAP deployment was resolved from around 7am Sydney time and the platform is now operating correctly.

We will continue to monitor.

3 previous updates
Aug 07, 2023
1 incident

Slow API responses

Degraded

Resolved Aug 09 at 02:21pm AEST

We identified the cause of the API slowness and we believe the issue is now resolved based on our monitoring of response times .

Based on average response times:
In Europe this went from more than 20s to ~100ms
In Australia this went from 5s to ~100ms

We are continuing to work on additional performance improvements however the current issue is now considered resolved.

1 previous update